Communicating Effectively as a Nurse Case Manager: What Not to Say
As a nurse case manager, your words hold power in guiding patients through their healthcare journey. However, certain phrases can hinder rather than help. Here are key points to remember:
Avoid blame or judgmental language.
Keep technical jargon to a minimum.
Provide honest reassurance without false promises.
Listen actively and validate patient concerns.
Tailor solutions to individual needs.
Speak respectfully and avoid condescension.
Refrain from negative generalizations.
In essence, prioritize empathy, clarity, and respect in your communication to foster trust and collaboration with patients.
