I will be presenting to my co-workers and need Resources and information, etc for managing/dealing with a talkative patient so I can do my job. Thx!

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This is a great topic!

I'm anxious to see responses to your question.

3 scenarios come to mind when I first read this.
1. the old folks who like to chat.
2. the person who needs to vent, and really just needs a listener.
3. the one who comes in and is intent on giving you a complete verbal history of their entire life, about body part x, or has multiple complaints and needs to be heard about all of them.

Your Professional Title/Credentials: CMA (AAMA)

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Rather than cutting a conversation short, I believe the art lies in staying to the point. A medical office is a very busy place, so make sure you look busy and remain in control of the conversation. It doesn't mean that there isn't room for a brief friendly chat, because that, too, can be very important for the relationship and reveal certain issues that the doctor MUST know. However, remain tactful and focused. If the patient does become a bit too long winded, a tactful maneuver is to wait for that little moment when they must take a breath and say, something that refocuses them on the actual task. You can interject by saying:"Thank you for sharing this with me. And now back to your list of medications that you are presently taking." Remember, a conversation is a two way street, but in a professional setting someone must remain in control to achieve the ultimate goal, which is the patient's well being and the doctor's schedule.

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Danni, good points.

One thing I did forget. Sometimes my doctor likes to have me document what goes on. So, not only does the initial encounter take time, I get nailed twice documenting it.

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Just another reason why this site is the VERY BEST for MA's!! This was such an important question and a really good answer. Thank you!

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