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Re: “I’m Sorry” Goes A Long Way

I found this information quite interesting and thought provoking, as a matter of fact, so much so, I am not going to remove the self-referred link that was posted with it (we, the regular forum members, and I work very hard here to keep this forum SPAM free). As far as the posted news, I feel positive about this experiment of an honesty and restitution approach. I do not have the slightest doubt that fear of being sued leads to errors not being revealed, and from a patient's and family member's perspective, I agree, that more than anything, I would appreciate the truth and appropriate action in case of an error. Putting myself into their shoes, it would be my outrage over the fact that the truth was deliberately hidden that would drive me to sue, rather than the fact that a mistake occurred. I believe in honesty, and living up to a mistake, especially if it saves lives, or prevents (further) damage that may affect a person's entire life. I understand it might be embarassing, but it's the right thing to do. One would hope that mistakes don't happen too, too often, and are the exception anyway.

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