We recently went to a new team approach with the provider having an RN and an ma. The ma is to room the patient, get vitals, do the blood draws, do the EKG,do the immunizations, keep the rooms stocked and the RN is to do patient call backs, give lab results and medication refills. The # 1 reason providers run behind is due to all the extras such as immunizations and then the RN tells our supervisor we are not fast enough rooming the patients.they call us their assistants and have us help them with their phone calls and faxing. Before we went to this approach we all got along and did our jobs,but since this has been implemented we now have hurt feelings and a division of RN against ma can we do anything about this? I have already talked to our HR person and our Chief operations manager with no results

Your Professional Title/Credentials: NCMA

Are You Still In School? No

Are You Working? Yes

Because RN case manager and Quality Control Officer(RN) decided to use this team approach. I have worked this team approach before and it worked but the way the nurses here are using it is not as a team

Your Professional Title/Credentials: NCMA

Are You Still In School? No

Are You Working? Yes

Where I'm doing my extern we are doing all of those things ourselves anyway, haha. There are only three nurses, and 6 MAs, and the nurses see their own pts that schdule nursing visits. They also triage pts.

Your Professional Title/Credentials: MA Student

Are You Still In School? Yes

Are You Working? Yes