This is an article about Salesforce Sales Cloud and Service Cloud. It discusses what each cloud is used for and the benefits of each. Salesforce Sales Cloud is a CRM platform that helps businesses manage and automate their sales processes. It offers features like contact management, lead management, and opportunity management. Salesforce Service Cloud is a CRM platform that helps businesses automate their service processes and improve customer service. It offers features like a knowledge base, omni-channel routing, and AI-powered chatbots. In conclusion, both clouds are effective and can help businesses achieve their goals.